These people. I love to get their calls.
Them: "Hi. We used to do business with you a thousand years ago, and now we need to use our account. Give us a better-than-industry discount and print us up a listing of every book you can get."
Me: "Well, we are a RETAIL BOOKSTORE, which is clearly indicated on the site about fifty times. We can get any book in print, more or less, because we are a RETAIL STORE. You have called me here at a RETAIL ESTABLISHIMENT where we deal with RETAIL CUSTOMERS. You clearly want to talk to the wholesalers."
Them: "Oh. You aren't them? I assumed from the site..."
Me: "The one that says Retail?"
Them: "Yes."
Me: "Clearly says retail, and not wholesale."
Them: "Yes."
Me: "The one that absolutely never says wholesale."
Them: "Yes. I assumed you were a wholesale establishment."
Me: "We are not a wholesale establishment."
Them: "Are you sure?"

Grumble. I need a vacation. I'm thinking about, like, 40 years.
Not really.
Grumble.